believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that the KSTDC SHOP marketing team has obtained on special occasions like Pongal, Diwali, Valentine s Day etc. These are limited occasion offers and therefore cancellations are not possible.
- In case of receipt of damaged items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
Refunds
When you buy our products/services, your purchase is covered by our 7-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We develop and market pottery that has passed our quality checks every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within 7 (Seven) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you are requesting a refund we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds will be processed within 30 days period.
All the product representations by way of Images, Videos, Text or any other medium on our website – www.cauveryhandicrafts.net is our best endeavor to create a very close representation of the real product. But still this might not match the touch and feel experience in a brick and mortar store.
If you feel that the product that you received didn't match your expectations, we offer a generous 30 day return policy. After the expiry of the 30 day period, all purchases are final and no product returns will be accepted.